Publicado hace más de 30 días.
Product Implementation Specialist en Thomson Reuters
No especificado MXN
Ciudad de México
No especificado
Inglés : Nivel Básico
Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!
Join our team! A Product Implementation Specialist is a vital component of the customer’s implementation experience. You will be responsible for handling customer contact responsibilities for new firms that implement Go File Room and/or Advance Flow, with a focus on successfully installing and testing utilities in the firm’s environment and preparing them for training and implementation. The ideal candidate will leverage product and customer workflow expertise to ensure a firm’s successful implementation by providing effective onboarding support at both the firm and user level.
About the Role
In this opportunity as a Product Implementation Specialist, you will:
- Deliver Workstation Setup call to firms who purchase a Go File Room and/or Advance Flow Implementation
- Collaborate with Professional Services Operations and designated workflow team(s) to support project kick-offs and milestones.
- Bring appropriate internal individuals together to resolve issues promptly and appropriately.
- Meet performance objectives established by the Customer Onboarding Manager.
About You
You’re a fit for the role if your background includes:
- Minimum of 3 years’ experience working in a customer service environment or other relevant experience.
- Bachelor's degree or equivalent professional experience.
- Fluent English.
- Knowledge of Thomson Reuters Tax & Accounting software products preferred.
- Software installation experience is required.
- Excellent analytical, decision making and time-management skills.
- Ability to use creative methods, share ideas and use innovative approaches to address customer needs.
- Strong partnership, communication and collaboration skills.
- Strong call handling soft skills.
- Ability to self-manage.
- Ability to stay motivated in a fast paced, high-pressure environment and pivot based on the needs of the business.
- Strong research and problem-solving skills.
- Ability to excel in a peer-coaching atmosphere.
- Willingness to learn new processes and skills to improve the customer experience.
- Ability to work collaboratively and cross-functionally in an Agile team environment.
To apply, please upload your updated resume in English.
Location: CDMX
What’s in it F or Y ou ?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
- Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; and employee incentive programs; resources for mental, physical, and financial wellbeing
- Learning & Development: LinkedIn Learning access ; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
- Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
- Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
#LI-ZM1
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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