Are you looking to be part of a leading, innovative, inclusive and collaborative company that allows you to grow and balance your personal and work life?

If so, congratulations! DEINTEC is for you. We are a 100% Mexican consulting company, specialized in Information Technology that collaborates with clients from various sectors (such as: pharmaceutical, metallurgical, technological, gases, etc.) and countries, and we are looking for people passionate about IT, like you .

Discover below the vacancy we have for you!

Problem & Incident Analyst Sr

• Education: Career in computing or related fiel
• Availability: Immediate
• Language: Advanced Englis
• Minimum experience: +5 years

We offer

• Attractive salary that is in line with your experience and the opportunity for economic growt
• Legal benefits (such as: vacation bonus, IMSS, Christmas bonus, etc.)
• Working: Monday to Frida
• Time: Determined (10 MONTHS)
• Work location and format: In-person. Monterrey, Nuevo León, México

Summary: 

Main role is to oversee the problem management process for finance and accounting and HR outsourcing vendor relationship, preventing incidents from happening as well as minimizing the impact of incidents that can't be prevented. 

The problem manager identifies, prioritizes and assigns responsibility for problems and then manages them through the entire process to solution. 

You’ll work closely with key stakeholders across finance & accounting organizations in CEMEX to maintain consistency at a global scale and align the content strategy with their vision.

 

Responsibilities

• Track and communicate progress of problem(s) to relevant stakeholders
• Review progress/results with client and/or (senior) management
• Maintain Known Error database updated
• Problem management reporting and metrics
• Drive the process the adherence during any Incident Handling
• Participate in the Incidents to ensure that all parties contribute to the resolution
• Coordinate between multiple support teams and with vendors to avoid incident recurrence
• Validate the Incident Report for the appropriate update and ensure that the RCA is delivered as required

 

Requirements

• Bachelor's Degree in Computer Science, Business or related.
• Experienced in definition of business Services and technology.
• ITIL foundation (v3/v4) required.
• Strong verbal/ written communication, with the ability to interact with all levels of responsibility and authority.
• Ability to prioritize the development of high-performance teams driven by customer service and teamwork.

If you fit the profile, apply!