P&C Insurance Software Engineer - Híbrido en Ford Motor Company

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

The Ford Credit Technology & Software organization creates digital software products for dealers and customers to support Ford Credit's strategic goal to be the reason customers choose and stay with Ford.

Senior Engineering Manager, Application Support for Ford Pro Insure will maintain an entrepreneurial mindset while working with the FPI Engineering team in North America (NA) to understand the problem space, ideate and validate solutions, help augment the application management needs and deliver against the FPI roadmap.

What you’ll do:

• Provide technical leadership to solve problems and remove blockers for the teams.
• Lead the Application Management, support, and quality functions for customer-facing digital products and platform services in production.
• Collaborate with development and business technology leaders to restore service during outages, identify mitigation strategies, and plan critical maintenance to maximize uptime and productivity for commercial customers.
• Work closely with other stakeholders and teams across Ford Credit.
• Execute against the FPI roadmap and maintain an actionable backlog of user stories/tickets for the Application Management team.
• Help the team and partners understand our iterative development approach and focus on incrementally delivering value through careful and deliberate prioritization.
• Balance capacity with prioritized backlog items, ensuring the team determines application update goals and has the confidence to realize them based on historical trends.
• Facilitate team review of proposed product or service updates/fixes against relevant policies, standards, and principles.
• Ensure escalations are handled, coordinated, and communicated with all impacted parties.
• Monitor and act on System of Delivery metrics to improve team and product/service performance.

What you’ll need

• English proficiency (written and verbal).
• Bachelor's degree in Systems Engineering, Computer Science or related field of study.
• Awareness of front end and backend software technologies.
• Understanding of cloud and digital platforms.
• Experience with Lean and SAFe Agile methodologies.
• Strong communication, collaborative skills, and the ability to teach others.
• P&C Insurance industry experience required: supporting Insurance packaged solution application with third parties, policy lifecycle, endorsements, insurance coverage, Claims, Policies, Endorsement forms.
• 8+ years of experience with progressive responsibilities in Production Application Support/Enhancements, Release Management, and Quality functions in the Insurance industry.
• Understanding of Release Management, Source Code repository management, CI/CD practices and tools (GitHub, Maven, Jenkins, etc.).

Even better if you have:

• 2+ years of software development, project management, business management is highly desirable.
• Knowledge of DevSecOps practices, deployment pipelines, APIs, and microservices.
• Understanding of test automation leveraging testing tools such as Cypress, Newman Postman, Selenium, etc.
• Experience managing packaged solution applications with third parties like Origami/DuckCreek/Guideware preferred.
• Understanding of Cloud Architecture, Cloud Security; Cloud platforms, Automation (Ideally GCP).

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.