Onboarding (KYC) Specialist en Thomson Reuters

Onboarding (KYC) Specialist

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you.

Join our team. The Customer Onboarding (KYC) Team is accountable for supporting customer vetting and entitlement activities to ensure compliance with Thomson Reuters policy, third-party requirements, and regulatory obligations. The Onboarding Specialist is a key member of the team supporting senior team members with customer vetting and onboarding activities and is part of the Enterprise Risk & Compliance (R&C) program within the Thomson Reuters Operations & Technology organization. This position reports directly to the Manager, Credentialing, and will work very closely with colleagues across the R&C compliance team as well as various Thomson Reuters departments including segment/sales, services, commercial excellence, and product.

About the Role   

In this opportunity as an Onboarding (KYC) Specialist , you will:

•  Support customer due diligence reviews to ensure customer documentation and information is received in a timely manner by working with internal partners and directly with customers
•  Manage the customer re-validating process  Handle general account maintenance
•  Support team leaders in relation to monthly reporting and QA reviews
•  Act as a business resource to internal business partners to address routine and non-standard issues ensuring onboarding protocols are followed and business needs are met
•  Support the ongoing evolution and execution of the overall customer onboarding program  Attend and apply ongoing training to further develop knowledge, skills and abilities
•  Generate and retrieve data for reporting purposes as requested  Assist with projects as needed and other duties as assigned.

About You

You could be fit for the role if your background includes:

•  Bachelor’s Degree
•  Prior experience in a customer service or order management role  Project management skills
•  1-2 years of general business experience
•  Clear and effective communication skills (written and verbal) focused on excellent customer service.  Excellent attention to detail and organizational ability
•  Ability to meet deadlines under pressure
•  Excellent PC skills and familiarity with Microsoft 365 and secure cloud services (including SharePoint and Teams), SAP, and Salesforce required;
•    Ability to establish and maintain productive internal business relationships
•  High level of initiative and ability to perform in a fast-paced, matrix environment  Excited about innovation
•  Team player with a collaborative mindset.

To apply, please upload your updated resume in English.

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture:  Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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