Role: MS Dynamics 365 Support role

Location: Mexico City, Mexico (Initially Remote)

Type of Hire: Full Time

Start Date: Immediate

Key Responsibilities:

• Ability to take Technical leadership in one specific product or area of business processes.

• Own, investigate and solve complex customer technical/functional issues and serve as a point of contact to the customer to assist in resolving cases.

• Drive the communication with the customer to ensure the customer has confidence on problem resolution

• Define and understand the customer issue by creating adequate reproduction scenarios.

• Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.

• Act as the L2/L3 (Level-2/Level-3) support to solve the customer issue

• Collaborate with cross-group peers both proactively and reactively.

• Produce quality documentation.

Experience & Expertise in one of these areas is Mandatory:

• MS Dynamics 365 – F&O – Technical Engineer/Consultant

• Good knowledge in Dynamics 365 F&O Functionality Overview

• Good knowledge in Azure cloud services, LCS and SQL Queries

• Strong experience in Customization and Configuration

• Strong knowledge Data Migration and Power Platform Integration

• Good experience with Security and Role-based Access Control

Required/Minimum Skills/Qualifications:

• Minimum 2+ Years relevant experience as Technical Consultant OR Engineer

• Engineering or master’s degree in computer science/information technology (IT) or equivalent

• Relevant product Certifications from Microsoft

• Excellent Communication Skills - verbal, listening, and written (including technical writing).

• Should be willing/flexible to work in shifts and weekends.