Lead Implementation Consultant, Corporates

Are you passionate about the chance to bring your experience to a world-class company that is market- leading for both content and technology? If yes, we are looking for you.

Join our team! This position allows you to expand your technical skills while networking with professionals in Cloud operations, technology development, and project management teams.

Thomson Reuters ONESOURCE Indirect Tax's Professional Services team seeks an implementation consultant who provides hands-on technical skills in the Kubernetes platform and shares industry best practices on core DevOps/SRE principles and tools. The Implementation Consultant participates in the end-to-end implementation and operational aspects of Thomson Reuters' flagship application by working closely with the customer's technical teams and development teams to ensure we get the most out of the software in any execution environment (public cloud infrastructure like AWS, Azure, OCI, GCP and on-prem) using Kubernetes platform.

As a managed service, this role delivers value to our customers by project managing and taking a senior role in providing specialized consulting activities, implementing replicable and scalable packaged solutions to customer business workflow challenges, and increasing customer satisfaction.

About the Role
In this opportunity as a Lead Implementation Consultant, Corporates , you will:

• Project implementation: Take a leadership role in implementing projects about the following project activities: Gathering and analyzing customer requirements, designing architectures, and implementing the project in customer environments.
• Deliver and Support: Deploy the product in customer environments by leveraging proven implementation methodologies using the Kubernetes Platform; you are involved in the entire process of implementation, operational support, monitoring, automation, building, and delivering high-quality solutions for the customer.
• Expertise:  Subject matter expert in one or more customer business workflows and related solutions packages and products, providing domain expertise to our customers relative to solution propositions.
• Customer: Develop customer relations at the appropriate level to become a trusted business advisor.
• Support: Implement appropriate monitoring and alerting for the application and be able to provide support. This role is expected to be on-call periodically.
• Understand the product inside-out and how this product can solve customer challenges. Be proficient in the product capabilities and position as a subject matter expert.
• Understand the product suite and ecosystem, such as related products in the suite and other integrated applications.
• Work on multi-cloud environments like AWS, Azure, Oracle Cloud Infrastructure, and GCP using the native Kubernetes platform (like EKS, AKS, GKE, and OKE in respective cloud environments).
• Understand customers' requirements and challenges, customize and configure the product to meet the customers' needs.
• Analyze the performance requirements and perform the sizing exercise to recommend appropriate compute and infra specifications to the customer. As necessary, assist the customer with the Kubernetes cluster setup.
• Deploy the application and its components in the Kubernetes platform in the execution platform of the customer's infrastructure (like AWS, Azure, OCI, GCP, on-prem, or custom private cloud infra).
• Perform the functional quality assurance and the performance assessment and optimize the solution to meet the performance characteristics of the customer requirements.
• Implement Application Performance Monitoring using the tools of customers' choice (like Datadog, Dynatrace, AppDynamics, New Relic, Prometheus, etc.) and set up appropriate monitoring to ensure the products' responsiveness, security, resilience, and efficiency.
• Provide ongoing support should the customer require assistance, the monitors go off, or the customer report any concerns/challenges. This role is expected to be on-call periodically to provide operational support post-implementation.

About You
You're a fit for the role if your background includes:

• Bachelor's degree
• Fluent English.
• Minimum of 5 years of experience in enterprise-level DevOps role. (Minimum 3 years with Cloud AWS/Azure and 2 years with Kubernetes Administration)
• Expertise in Kubernetes administration/development, hands-on experience in Helm
• Strong knowledge of infrastructure components (e.g., routers, load balancers, cloud products, container systems, compute, storage, and networks)
• Expertise is required in observability and monitoring tools like Dynatrace, Datadog, AppDynamics, Splunk, etc.
• A deep understanding of Application performance monitoring (APM) and user monitoring is essential.
• Sound knowledge of ITSM process, SI/SLO/SLA management, incident resolution, and automation techniques 
• Strong IP networking fundamentals and experience with usage of standard application protocols and messages (e.g., TCP/IP, HTTP, SOAP, RESTful APIs, XML/JSON, JDBC, JMS/MQ) 
• Knowledge of Infrastructure as Code (IaC): Ansible, Terraform, AWS Cloud Formation, etc., is preferable.
• Apply standards of cloud compliance to application design to achieve reliability.
• Able to analyze application and server logs and error interpretation.
• Ability to code in one of the programming languages (Java, Python, Shell, etc.)
• Experience in site reliability engineering in Java, Kubernetes, and Database platforms (like Postgres)
• The candidate should possess excellent written and verbal communication and collaboration skills.
• A self-learner, self-driven, and able to operate with minimal supervision.

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more  
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription, and employee incentive programs; resources for mental, physical, and financial wellbeing  
• Learning & Development: LinkedIn Learning access ; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking  
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact  
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency.  Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-EG1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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