IT Product Support Coordinator en Miguel Hidalgo, Ciudad de México para Talento Divergente - Hireline México
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IT Product Support Coordinator en Talento Divergente

$ 60,000 a 70,000 MXN (Bruto)

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado


Our client is a multinational company which will implement its IT Shared Service for Americas in CDMX. 

Base Salary + Competitive Compensation, Benefits, Career Path.


o    Supports Data Center provisioning services and Hardware Lifecycle Management procedures which includes: Installation of all equipment, order receiving, coordination with server/storage vendors, facilities, networking and other IT Teams; System decommissioning, asset disposal and maintaining certificates of destruction for servers, disks media, etc.

o     Supports break/fix hardware failures; coordinating vendor(s); change requests & ensure system support and application support groups are aware of any issues with the hardware.

o     Manages the team incident, request, change and problem queues; ensures timely turnaround time for resolution to agreed SLA’s.

o     Completes all backup restores within SLA including; File, Messaging, Legacy and Legal restores on Arcsrv, Backup Exec/Comvault platforms.

o     Monitors backup jobs daily and conduct testing of the Restore processes to ensure reliable operation.

o     Responsible for all Tape Management activities; a function in keeping with the nightly ongoing success of data backup archival; in adherence to corporate policy.

o     Manages secure storage of media on site according to classification and identification information.

o     Performs daily verification inventory checks to ensure tape movement into and out of the data center are accurate according to tape pull lists/other documentation

o     Keeps and maintains electronic records of media stored, in transit or approved for destruction. Eliminates outdated or unnecessary materials; destroying them or transferring them to inactive storage; according to media retention policy guidelines or legal requirements.

o     Tracks media recalled to site to ensure that media is returned once no longer required.

o     Works with colleagues and staff to recall media as required.

o     Performs monthly inspections of server placement/racks and media files, to ensure correct recording, placement, security or proper condition.

o     Participates in Disaster Recovery tests.

o     Supports of data centre/server room facilities maintenance such as: HVAC.


Systems engineer, etc.

MEAN stack knowledge: MongoDB, Express, Angular.js y Node.js