Intune Engineer en AstraZeneca

Function/Team – Manage enterprise Mobile Device Management (MDM) platform by installing, deploying, updating, and monitoring App usage on the company deployed mobile devices through Microsoft Intune. In addition, provide technical support to customers via Teams, telephone, web, and face to face.

Role and Responsibilities

• Own and operate company deployed MDM solution through Microsoft Intune
• Upload, update, maintain, and delete iOS and Android Apps
• Test and QA new iOS and Android releases – Manage deployment process and schedule
• Manage users and ensure user data is accurate in the MDM
• Create, configure, and maintain security policies on the MDM and maintain enforcement
• Understand MDM reporting capabilities and provide weekly reports to stakeholders
• Create, update, and maintain users and device owners in the MDM
• Assess MDM capabilities and provide recommendations on optimization and usage
• Provide hardware and software support for Apple iPad Pros/iPhones and Androids as required
• Works with customers to resolve technical issues
• Perform data, speed, and App usage analysis on company deployed mobile devices
• Coordinate with the hardware team to create onboarding processes
• Create user documentation (Tips, tricks, KBAs, FAQs) as new features and Apps are deployed
• Understand Apple ADM and VPP
• Understand and create different tags and groups by location, department, and use case
• Maintain a self-service portal
• Assists with piloting and testing new Apps for enterprise use

Essential Skills and experience

• 3+ years of experience in a MDM Technology experience
• Attention to detail and excellent troubleshooting and problem-resolution skills
• Ability to adhere to and meet deliverables following strict service level agreements
• Knowledge of computer hardware and software including recent Microsoft and Mac operating systems, and Microsoft and Mac common desktop applications
• Knowledge of mobile device hardware and software including iOS and Android platforms
• Working knowledge of MS Intune, VMWare Airwatch, or Jamf
• Basic API and scripting skills highly desired
• Demonstrated ability to assist and communicate well with internal customers
• Excellent customer service skills
• Ability to prioritize among multiple, competing requests

Desirable Skills and experience

• Degree level education in computer science or similar
• Good awareness and understanding of the latest Models of Mobile and Tablets
• Demonstrate initiative, strong customer orientation, and cross-cultural working