FO Engineer en El Marqués, Querétaro para Huawei Technologies - Hireline México
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FO Engineer

Sueldo oculto

Querétaro

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Job Summary


Responsibilities & Tasks


• Network surveillance, 1st level restoration and preventative maintenance (Handling 80% of incoming issues and 20% of escalating to BO)


• Monitors, fault acknowledgement and fault analysis (assign, follow up and close trouble tickets)


• Create and send several reports


• Work with the application for trouble ticket management


• Maintains the service delivery level within the agreed SLAs


• Follow-up on incidents, registered but not solved, escalated to next level support.


• Interprets / understands technical information and prepares technical documentation

• Working independently and within team to keep the competence and skills up to date

• Solves standard problems based on the existing procedures

• Controls and manages complex technical situations/projects in a calm and professional manner (required to provide technical input in technical conference bridges)


• Work in a multicultural, international environment, with customers and suppliers


• Use effectively telecom knowledge to manage faults and customer demands


• An FO engineer interacts with other technicians, customer technical staff and other groups within Service Delivery organization (other Front Office teams, Incident Manager, Back Office, Problem Management and Change Manager).



Behavioral Competences:


·Customer oriented care

·Dynamic work environment

·Troubleshooting

·Ability to work on your own initiative (Being Proactive).

·Availability to work in shifts and weekends.

·Good self-awareness.

·Actively seeks out tasks that help develop skills and knowledge.

·Flexible and adaptable approach for problem solving.

·Actively encourage strong working relationships with other teams.



Preferred Skills:



• Fluent in  English : conversation


• Strong communication skills


• Aptitude for quickly learning technical and procedural topics

• Strong analytical and organizational skills

• Self-starter and pro-active

• Strong performance focus

• Self-motivated and works well under pressure.

• Excellent team-working skills, stress resistant

• Work independently, keep own competence and skills up to date

• Basic understanding of network monitoring concepts and management tools. (Desirable)

• Capable of multi-tasking, good time management and prioritization of workload


Minimum Qualifications & Experience Requirement


• Bachelor’s Degree in Computer Science, Electric/Telecom Engineering, Information Technology or related fields or relevant equivalent experience

• Able to use specific fault management monitoring tools

• Understanding of 2G-3G-4G telecom networks, Access network, network elements and telecom services

• Good knowledge of Microsoft Office suite

• Some knowledge of Radio Frequency

• Basic IT Network knowledge and remote command shell-client

• Basic knowledge on remote access and VPN’s


Certifications: Any Certification related to Telecom & ITC shall be an added advantage


If you are interested please send your resume in English.

The position base location is Queretaro.

Foreign candidates, apply only if have Mexican visa with validity of at least 6 months