Especialista en MS Dynamics - Medio - Híbrido en Pyramid Consulting

MS Dynamics Specialist

Location: Aguascalientes (Preferably Onsite, Remote Possible)
Role: Support

General Description:
This role involves supporting the implementation and ongoing maintenance of Microsoft Dynamics 365 Customer Service (CE) Module. The ideal candidate will bring 8-10 years of experience in Microsoft Technologies, with a focus on Dynamics 365, to ensure successful configuration, customization, and optimization of the system according to business requirements.

Responsibilities:

• Implement and configure Dynamics 365 Customer Service module based on business needs.
• Customize and extend the functionality of the Dynamics 365 Customer Service module using configuration and customization tools.
• Deploy solutions, manage pipelines, and handle solutions using GitHub.
• Manage production tickets and ensure SLA adherence.
• Develop and maintain system-related documentation, including configuration, customization, and integration.
• Provide technical support and troubleshooting assistance to end-users.
• Monitor system performance and recommend optimizations to improve efficiency and usability.
• Work with Azure Web Apps, Web Jobs, Function Apps, DevOps, and other relevant technologies to troubleshoot and deploy solutions.
• Utilize Power Apps and Power Automate for application development using the Power Platform.
• Develop Plugins and Custom Workflow activities using a solution-oriented approach.
• Implement client scripting, MSD-supported Client APIs, and Web APIs/REST.
• Handle Azure deployment, configuration, and troubleshooting for custom implementations.

Required Skills and Proficiencies:

• Proficient: Microsoft Dynamics 365 (CE) Module
• Proficient: Microsoft Dynamics 365 Customer Service
• Proficient: Azure Web Apps, Web Jobs, Function Apps, DevOps, Troubleshooting, Deployments
• Proficient: Power Apps, Power Automate
• Proficient: JavaScript
• Proficient: Web APIs and REST
• Proficient: .NET Framework and C#

Certifications:

• MB-901 Microsoft Dynamics 365

This position offers the opportunity to work in a dynamic environment where you can apply your expertise in MS Dynamics 365 and related technologies to drive meaningful improvements in customer service operations.