Publicado hace 12 días.
Engineer, Collaboration Tools (MS Teams, Slack, Miro, G Workspace, BOX, Co-pilot) en Warner Bros. Discovery
Sueldo oculto
Ciudad de México - Híbrido
Empleado de tiempo completo
Inglés : Nivel Avanzado
Your New Role :
The Engineer, Collaboration Tools focuses on supporting and enhancing multiple cloud-based workflow tools, file sharing tools, design tools, chat tools, and other collaboration platforms, including Google Workspace and similar solutions. A key emphasis will be on integrating and leveraging AI to drive efficiency and innovation.
Your Role Accountabilities:
- Provide first-line support for all collaboration tools, responding promptly to user inquiries and technical issues.
- Diagnose and resolve technical problems related to file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.
- Utilize AI-driven diagnostics and troubleshooting tools to enhance problem resolution efficiency.
- Collaborate with IT teams and vendors to escalate and resolve complex issues, ensuring minimal disruption to users.
- Configure and maintain collaboration tools to meet the needs of various departments and teams.
- Optimize tool settings and integrations to enhance user experience and productivity.
- Implement AI-based optimizations to improve tool performance and user satisfaction.
- Work with vendors and internal stakeholders to implement new features and updates.
- Develop and deliver training sessions to ensure users are proficient in using collaboration tools effectively.
- Create and maintain user guides, FAQs, and other documentation to support self-service learning.
- Stay up-to-date with the latest features and best practices for collaboration tools, sharing knowledge with the organization.
- Educate users on AI capabilities within the tools to maximize their benefits.
- Act as a liaison between end-users and IT teams, facilitating communication and understanding of technical needs and solutions.
- Participate in cross-functional projects to improve collaboration tools and related processes.
- Communicate updates, changes, and best practices to users in a clear and concise manner.
Qualifications & Experiences:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in a technical support or IT role, with a focus on collaboration tools.
- Strong knowledge of file sharing, chat applications (Slack, MS Team etc.), Google Workspace, design tools, cloud-based workflow tools, and DevOps tools.
- Experience with AI technologies and their application in collaboration tools.
- Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues quickly.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines.
- Strong proficiency in Azure, including Functions, .NET, Vault and VS Code.
- Strong proficiency in REST API calls and programming languages.
Not Required but preferred experience:
- Certifications in relevant technologies (e.g., Google Workspace, AWS, etc.) are a plus.
- Experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Familiarity with Agile development methodologies and practices.
- Experience with scripting and automation tools is a plus.
- Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.)
- Familiarity with streaming and similar products/services
- Experience working in a national or global company
- Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI)
- Comfortable in working in highly iterative and somewhat unstructured environment