Empleo de Engineer, Collaboration Tools (MS Teams, Slack, Miro, G Workspace, BOX, Co-pilot) en Miguel Hidalgo,CDMX-110505-MX

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Publicado hace 12 días.

Engineer, Collaboration Tools (MS Teams, Slack, Miro, G Workspace, BOX, Co-pilot) en Warner Bros. Discovery

Sueldo oculto

Ciudad de México - Híbrido

Empleado de tiempo completo

Inglés : Nivel Avanzado



Your New Role :  

The Engineer, Collaboration Tools focuses on supporting and enhancing multiple cloud-based workflow tools, file sharing tools, design tools, chat tools, and other collaboration platforms, including Google Workspace and similar solutions. A key emphasis will be on integrating and leveraging AI to drive efficiency and innovation. 


Your Role Accountabilities:  

  • Provide first-line support for all collaboration tools, responding promptly to user inquiries and technical issues. 
  • Diagnose and resolve technical problems related to file sharing, chat applications, Google Workspace, design tools, cloud-based workflow tools, and DevOps tools. 
  • Utilize AI-driven diagnostics and troubleshooting tools to enhance problem resolution efficiency. 
  • Collaborate with IT teams and vendors to escalate and resolve complex issues, ensuring minimal disruption to users. 
  • Configure and maintain collaboration tools to meet the needs of various departments and teams. 
  • Optimize tool settings and integrations to enhance user experience and productivity. 
  • Implement AI-based optimizations to improve tool performance and user satisfaction. 
  • Work with vendors and internal stakeholders to implement new features and updates. 
  • Develop and deliver training sessions to ensure users are proficient in using collaboration tools effectively. 
  • Create and maintain user guides, FAQs, and other documentation to support self-service learning. 
  • Stay up-to-date with the latest features and best practices for collaboration tools, sharing knowledge with the organization. 
  • Educate users on AI capabilities within the tools to maximize their benefits. 
  • Act as a liaison between end-users and IT teams, facilitating communication and understanding of technical needs and solutions. 
  • Participate in cross-functional projects to improve collaboration tools and related processes. 
  • Communicate updates, changes, and best practices to users in a clear and concise manner.

Qualifications & Experiences:  

  • Bachelor's degree in Computer Science, Information Technology, or a related field. 
  • 3+ years of experience in a technical support or IT role, with a focus on collaboration tools. 
  • Strong knowledge of file sharing, chat applications (Slack, MS Team etc.), Google Workspace, design tools, cloud-based workflow tools, and DevOps tools. 
  • Experience with AI technologies and their application in collaboration tools. 
  • Excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues quickly. 
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users. 
  • Ability to work independently and as part of a team, managing multiple priorities and meeting deadlines. 
  • Strong proficiency in Azure, including Functions, .NET, Vault and VS Code. 
  • Strong proficiency in REST API calls and programming languages. 

Not Required but preferred experience:  

  • Certifications in relevant technologies (e.g., Google Workspace, AWS, etc.) are a plus. 
  • Experience with cloud platforms such as AWS, Azure, or Google Cloud. 
  • Familiarity with Agile development methodologies and practices. 
  • Experience with scripting and automation tools is a plus. 
  • Knowledge of and passion for media, entertainment, and technology industries (including key players, growth trends and drivers, new media models, industry structure, etc.) 
  • Familiarity with streaming and similar products/services  
  • Experience working in a national or global company 
  • Some visualization tool knowledge would be helpful (i.e. Tableau, Power BI) 
  • Comfortable in working in highly iterative and somewhat unstructured environment