• Should have hands on experience with installing and configuring the product and understand the interactions within various modules.
• It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.
• Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates
• It is mandatory to have good knowledge of RBDMS concepts and administration. Knowledge of RAC (Real Application Cluster) is an added advantage.
• Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.
• Understands how BLUEYONDER solutions can be configured to better facilitate client business processes.
• Should have strong analytical skills and problem solving skills. Knowledge of any defect management tool will be an added advantage.
• Ensures quantity and quality content in the Knowledgebase. Should be able to drive a KT and Transition plan effectively.
• It will be an added advantage to have a candidate with knowledge of incident, problem and change management process.
• Responsible for incident resolution for specific set of customers within the specified POD / Product / Project
• Adheres to priority based management based on impact + urgency
• Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed

What are we looking for - General Skills and Requirements (all levels):

• Educational Qualifications
  • Bachelor’s Degree in Engineering or Masters degree in Computer Applications or other equivalent technical field.

• Communication
  • Associate has good English language Skills both verbal and written
  • Associate has expert customer service/phones skills - Being able to walk associates through advanced tasks over the phone and dealing with difficult customers
  • Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.
  • Must have excellent organization and technical documentation skills.

• Personality Fit:

• Ability to work calmly under pressure and meet deadlines.
• Ability to make modifications to the systems with little or no interruption of service.
• Ability to organize projects and tasks according to priorities.
• A person in this position should be a good project leader and have the ability to communicate effectively project plans and status of projects.
• Must be self-motivated and enjoy a sense of pride in their accomplishments.

• Work Experience

• 1-3 years’ work experience
• Proficient in Oracle SQL, PL/SQL, Shell scripting
• Nice to have – Proficiency in Windows/Unix commands and troubleshooting skills
• ABPP custom development experience will be an added advantage.

• Miscellaneous

• Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.
• Should be ready for short term travel to customer location during implementation phase of the project