Cloud Infrastructure Services en Remoto - Solo México para UST Global - Hireline México
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Cloud Infrastructure Services en UST Global

Sueldo oculto

Remoto: México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Cloud Infrastructure Services

Lead I - Cloud Infrastructure Services

Who we are:

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. 

 UST is a mission-driven group of over 29,000+ practical problem solvers and creative thinkers in over 30+ countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

 With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at  UST.com .

You Are:

Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates

The Opportunity :

  • Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution and/or provide mentorship (Hierarchical or Lateral) to junior associates
  • Update SOP with updated troubleshooting instructions and process changes
  • Mentor new team members in understanding customer infrastructure and processes
  • Perform alert analysis for driving incident reduction
  • Escalate high priority incidents to customer and organization stakeholders for quicker resolution
  • Contribute to planning and successful migration of platforms
  • Resolve enterprise trouble tickets within agreed SLA and raise problem tickets for permanent resolution
  • Provide inputs for root cause analysis after major incidents to define preventive and corrective actions

What you need :

  • Good communication skills to interact with different teams and customers.
  • Modify / Create runbooks based on suggested changes from juniors or newly identified steps
  • Ability to work on an elevated server ticket and solve
  • Trouble shooting skills in static and Dynamic routing protocols.
  • Skills in installing and configuring active directory
  • Skills in managing high availability solutions like failover clustering
  • Skilled in server Network and virtualization technologies.
  • Integration of virtualization storage and backup technologies.
  • Review the technical diagrams architecture diagrams and modify the SOP and documentations based on business requirements
  • Ability to perform the ITSM functions for storage & backup team and review the quality of ITSM process followed by the team.
  • Skilled in any one of the cloud technologies Azure
  • Skilled in administration and configuration of monitoring tools like CA UIM SCOM Solarwinds Nagios ServiceNow
  • Skilled in SQL
  • Skills in monitoring of infrastructure and application Ability to drive service excellence and continuous improvement within the framework defined by IT Operations 

What we believe :

We’re proud to embrace the same values that have shaped UST since the beginning. Since day one, we’ve been building enduring relationships and a culture of integrity. And today, it's those same values that are inspiring us to encourage innovation from everyone to champion diversity and inclusion, and to place people at the center of everything we do. 

Humility:

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity:

Through business, we will better the lives of those less fortunate than ourselves.

Integrity:

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement
UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.