Feria Virtual de Empleos de Tecnología México 2023
¡Más de 700 ofertas de trabajo en México!
Visitar feriaCitrix IT Systems Operations en Takeda Icc
Sueldo oculto
Ciudad de México
Empleado de tiempo completo
Nivel de Inglés: Nivel Intermedio
OBJECTIVES/PURPOSE (3-4 bullets)
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Citrix support a nd platform improvements
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Experience of interpreting issues, recommending actions and following through changes across teams .
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Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development
A CCOUNTABILITIES
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C itrix support for XenApp, Xen Desktop and Netscalers .
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Establish automated processes to monitor applications to minimize failures or degraded performance, and alert administrators to problems.
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Develop production, quality assurance (testing), and development environments for the content management infrastructure.
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Provide on-call support to resolve emergency issues outside normal business hours.
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Work with internal technical teams to identify and document future system enhancements
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Communicate problems and problems resolutions to system support personnel to improve ongoing service delivery.
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Ability to troubleshoot Citrix data store on MS SQL server .
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Monitor and troubleshoot windows applications on the Citrix Farm servers.
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Work with vendors on problem resolution to include Microsoft , Citrix and application vendors
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Regularly interacts with customer and/or functional peer group managers.
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Strong troubleshooting abilities across platforms, able to work with vendor escalation as needed.
DIMENSIONS AND ASPECTS
Technical/Functional (Line) Expertise
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Domain experience on service enablement is a plus (various; preferred)
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Experience in Agile development .
Leadership
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Facilitate s a culture that is open for innovation and automation and remove s barriers to an effective automation culture
Decis ion-making and Autonomy
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Ability to promote innovative thinking and self-development.
Interaction
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Help other teams and conventional parts of the organization build effective communication and interaction with the team.
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Coordinate interaction with other teams of one's own and other units.
Complexity
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Contribute to product development to the extent of her or his competence
EDUCATION, BEHAVIOURAL COMPETENCIES , AND SKILLS:
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Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.
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Practical experience with AD, DNS, DHCP, RDS AWS and Terminal Servers, VLAN and Hypervisors
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Relevant Microsoft or Citrix certifications are desirable, but not required.
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cGMP training and knowledge of system qualification and validation is a plus.
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2 - 3 years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.
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Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.
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Knowledge of MS Windows , Linux , and VMware operating systems.
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Working knowledge of network tools, such as, Visio, Wireshark, etc.
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Good analytical and problem solving skills.
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Ability to communicate with other employees in the company in both technical and non-technical roles.