Citrix IT Systems Operations en Takeda Icc

• Citrix support a nd   platform improvements

• Experience of interpreting issues, recommending actions and following through changes across teams .

• Align with portfolio teams to look at and build new competencies and service delivery readiness in line with offering development

A CCOUNTABILITIES

• C itrix support for XenApp,   Xen Desktop   and   Netscalers .

• Establish automated processes to monitor applications to minimize failures or degraded performance, and alert administrators to problems.

• Develop production, quality assurance (testing), and development environments for the content management infrastructure.

• Provide on-call support to resolve emergency issues outside normal business hours.

• Work with internal technical teams to identify and document future system enhancements

• Communicate problems and problems resolutions to system support personnel to improve ongoing service delivery.

• Ability to troubleshoot Citrix data store on   MS SQL   server .

• Monitor and troubleshoot windows applications on the Citrix Farm servers.

• Work with vendors on problem resolution to include Microsoft ,   Citrix and application vendors

• Regularly interacts with customer and/or functional peer group managers.

• Strong troubleshooting abilities across platforms, able to work with vendor escalation as needed.

DIMENSIONS AND ASPECTS 

Technical/Functional (Line) Expertise

• Domain experience on service enablement is a plus   (various; preferred)

• Experience in Agile development .

Leadership

• Facilitate s   a culture   that   is open for innovation and automation and remove s   barriers   to   an effective automation culture

Decis ion-making   and Autonomy

• Ability to promote innovative thinking and self-development.

Interaction

• Help other teams and conventional parts of the organization build effective communication and interaction with the team.

• Coordinate interaction with other teams of one's own and other units.

Complexity

• Contribute to product development to the extent of her or his competence 

EDUCATION, BEHAVIOURAL COMPETENCIES ,   AND SKILLS:

• Bachelor of Science from an accredited university in the areas of Computer Science, Engineering, Information Systems, Business or equivalent field of study a plus.

• Practical experience with AD, DNS, DHCP, RDS   AWS   and Terminal Servers, VLAN and Hypervisors

• Relevant Microsoft or Citrix certifications are desirable, but not required.

• cGMP training and knowledge of system qualification and validation is a plus.

• 2 - 3   years of Citrix and/or IT operational experience, including with relevant Microsoft technologies.

• Knowledge of TCP/IP and interoperability with various network devices such as switches, routers, and firewalls.

• Knowledge of MS Windows , Linux , and VMware operating systems.

• Working knowledge of network tools, such as, Visio, Wireshark, etc.

• Good analytical and problem solving skills.

• Ability to communicate with other employees in the company in both technical and non-technical roles.