Business Systems Support Analyst en Mcc Label

Build your Career with an Industry Leader

Multi-Color Corporation and Fort Dearbor n have merged and are now the world’s largest prime label and packaging supplier. Join the new MCC and you will have the opportunity to become part of an organization that has been committed to excellence and industry leadership for over 110 years.

Under the direction of the Director of Business Systems, the Business Systems Suppor t Analyst is responsible for front-line system support for users of MCC's ERP systems. The Business Systems support Analyst will work directly with end-users and the Business Systems Analysts to ensure that systems are working properly and efficiently, and that end-users are properly supported.

This position is in hybrid mode.

In the Hybrid mode our workers goes to the plant 2 -3 days in the week.

We work from monday - friday, rest on the weekends.

The plant is located 5 minutes away from Centro de Monterrey.

Responsibilities :

1. Provide user support for issues relating to business systems. Work with users to gather details about system issues, resolve issues when possible, and escalate to the Business Systems Analysts when needed.
2.   Administer and support applications as necessary (login, functionality, reporting, data integrity, interfaces). Maintain support log of issues and requests following service request guidelines.
3. Act as functional and technical liaison between users and the Business Systems Analysts team to deliver support and knowledge transfer.
4. Configure and maintain specific business systems to support user requirements and enhancements for changing operational and business needs.
5. Conduct knowledge transfer and training of end-users, including the sharing of best practices.
6. Ensure all established policies, procedures and controls are enforced and followed.
7. Model the Corporate Values (Integrity, Passion, Creativity, Perseverance and Achievement) and Principles.

Qualifications:

• Experienced in ERP system usage and support in a manufacturing environment.
• Fluency in reading, writing and communicating in English and Spanish.
• Ability to clearly articulate technical issues to “non-technical” users.
• Experience with Microsoft Windows, Microsoft Office apps (Excel, Word, ...) and Citrix.
• Knowledge of SQL databases and advanced experience with spreadsheet formulas to support data export and import.

Other considerations:

• Travel to and movement within offices and manufacturing facilities.
• Professional - Demonstrate a professional image.
• Self-Directed - Ability to multi-task, and manage conflicting priorities
• Analytical - Ability to identify critical requirements, analyze complex situations and develop solutions to those situations.
• Communicative - Relate to people at all levels of the organization.

Benefits:

-MCC offers a competitive wage and generous benefits package including all medical services in a private Clinic located in Monterrey for you and your direct family.

-Accesible work hours and rest on weekends.

-Location of the plant is very near to Monterrey downtown.

-Amazing work enviroment.