Application Support Engineer - Híbrido en Ford Motor Company

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.

The Ford Credit Technology & Software organization creates digital software products for dealers and customers to support Ford Credit's strategic goal to be the reason customers choose and stay with Ford.

Senior Engineer, Application Support for Ford Pro Insure will contribute to supporting customer facing insurance products and services along with development efforts to improve and optimize. Ford Pro Insure will expand the offering of products and services by FordPro to commercial customers. FordPro customers have come to expect a complete set of products and services that ensure their fleets are the most efficient and productive business tools they can be.

What you’ll do:

• Apply technology towards successful project implementation and ongoing support.
• Work closely with internal teams to resolve issues, manage incidents, align to 8D methodology, and help maintain uptimes and SLAs.
• Provide L1/L2 support, resolving user inquiries and handling production incidents for services and technology platforms, including applications, utilities, batch processes, and databases in a cloud-based setup.
• Contribute towards development of utilities and tools to improve process and service efficiency.
• Collaborate with third parties for the services integrated with FPI platform, when needed, for troubleshooting efforts.
• Proactively drive process improvement across application support, identifying opportunities to enhance efficiency, reliability, and performance of production systems.
• Document and maintain support knowledge base.

What you’ll need

• English proficiency (written and verbal).
• Bachelor’s degree in Software Engineering, Computer Engineering, Cybersecurity Engineering or related field of study.
• Knowledge in front end and backend software technologies.
• Experience working on cloud and digital platforms.
• Experience with Lean and Agile methodologies.
• Strong analytical and troubleshooting skills, with a creative approach to resolving technical issues.
• Excellent communication skills with the ability to adapt your communication style to the audience.
• 5+ years of experience in application support in a cloud environment.
• Knowledge of Agile practices, DevSecOps practices, APIs, and microservices.

Even better if you have:

• Experience working for Insurance projects.
• Experience with Google Cloud Platform, APIGEE platform, SAS applications.
• Understanding of test automation testing tools such as Cypress, Newman Postman, Selenium, etc.
• Experience with enterprise scale monitoring and data tools like Splunk, Dynatrace, Nagios, Cloud Watch.
• Familiarity with visualization and Analytics tools like Grafana, Adobe Analytics.

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.