About the Role: ​
This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise.
You will be part of a team that manages ongoing incident detection and resolution, change planning and implementation, and compliance for a portfolio of applications and infrastructure built on a variety of technologies such as Enterprise Commissions, Territories, Commissions Reporting, Java, Linux, Microsoft, relational databases, message queuing, AWS cloud services, and more.

Primary Responsibilities:
Deliver reliable infrastructure and application operations according to business expectations across the application portfolio.
Partner with application development teams to deliver operational readiness for new applications and features.
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes.
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Experience in supporting applications built on modern application architecture and cloud infrastructure, Enterprise Commissions, Territories, Commissions Reporting, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.
Responsible for monitoring and analyzing business operational and technical key metrics.
Effectively articulate complex problems, concepts, and solutions to varied audiences.
Contribute to the strategy of the department and drive implementation of department goals that support the company’s core values.
Participate in complex initiatives such as large-scale upgrades.
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications.
Ensure documentation, processes, and procedures are updated regularly.
Participate in a continuous learning culture and a curiosity about emerging technologies.

About you:
You are fit for the role of an Application support analyst role if you have:

• 3 years as an Application support analyst.

• 3+ Years of experience in software development and/or technology infrastructure and operations.

• Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred.

• Fluent in speaking and writing English.

• Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.

• Experience in supporting applications built on modern application architecture and cloud infrastructure, Enterprise Commissions, Territories, Commissions Reporting, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure.

• Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure.

• Proven track record of success participating in projects and initiatives even with ambiguous details provided.

• Strong customer service, problem solving, organizational and conflict management skills.

• Strong IT Service Management and standards experience.

• Excellent critical thinking, communication, presentation, documentation, troubleshooting, and collaborative problem-solving skills.

• Proven ability to learn new technologies quickly.

• Hands-on experience with programming and scripting languages.

• Comfortable in a fast-paced environment and motivated by complex technical and business challenges.

• ITIL Certification preferred.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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