Publicado hace 5 días.
Application Monitoring Analyst Splunk Junior en Talentosy
$ 45,000 a 50,000 MXN (Bruto)
Ciudad de México
Empleado de tiempo completo
Inglés : Nivel Avanzado
Location: Mexico City
Fully Onsite
We are seeking a Junior Application Monitoring Analyst to join our team in Mexico City.
In this role, you will be responsible for ensuring the stability and performance of critical trading and risk applications used across our global business. You will collaborate with cross-functional teams, including IT operations, development, and trading support, to proactively monitor systems, troubleshoot issues, and maintain optimal performance.
Key ResponsibilitiesMonitoring & Alert Management
Utilize monitoring tools (e.g., Grafana, or similar) to track application performance, availability, and stability.
Investigate and escalate alerts or events to the relevant teams for swift resolution.
Incident Response & Troubleshooting
Assist in diagnosing application and system issues.
Document findings and follow up on action items to prevent recurring incidents.
Collaborative Support
Work closely with IT, development, and trading teams to manage incidents and outages.
Contribute to post-incident reviews and root-cause analyses.
Continuous Improvement
Identify areas for process optimization and improvements in monitoring coverage.
Suggest enhancements to alert thresholds, dashboards, and reporting.
Documentation & Reporting
Maintain clear documentation of standard operating procedures (SOPs) and incident response protocols.
Compile regular reports on application performance metrics and incident trends.
Compliance & Best Practices
Follow established guidelines and best practices to ensure adherence to regulatory and security requirements within the trading environment.
Keep abreast of new monitoring technologies and industry best practices.
QualificationsEducation:
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
Experience:
1-3 years of experience in an IT support or monitoring role.
Exposure to commodities or financial services environments is a plus (not required).
Technical Skills:
Familiarity with monitoring tools (e.g., Splunk, Grafana, Nagios, etc.).
Basic understanding of Windows operating systems.
Functional knowledge in AWS, SQL, Python are strong plusses
Foundational networking knowledge (TCP/IP, DNS, etc.) is beneficial.
Soft Skills:
Strong problem-solving and analytical skills.
Effective communication in both Spanish and English (written and verbal).
Detail-oriented, with the ability to work effectively under pressure.
Team-oriented mindset and willingness to learn.