Data Analytics en Iztapalapa, Ciudad de México para Teleperformance México - Hireline México
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Data Analytics

$ 20,000 a 25,000 MXN

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Data Analytics:

Create value for Teleperformance and our clients throughout the transformation of unstructured data to business intelligence using Lean Six Sigma methodologies & data visualization platforms.

Key Responsibilities and Accountabilities:

  • Develop and implement comprehensive self-service tools and strategies that allow raw data to be transformed into business insights.
  • Oversee the design and delivery of business intelligence platforms to ensure they answer what happened, why it happened, what will happen and what should be done to improve the business.
  • Align operational analysis processes and initiatives to be based on COPC LSS.
  • Supervise data analysis provided in business reviews and support with better methods to support business monitoring and decision making.
  • Lead weekly reviews with quality, reporting and LSS project leaders.
  • Guide operations and reporting team for accurate data collection, processing, modelling, and analysis.
  • Elaborate strategies to gather information internally and externally.
  • Guide the area to allow for the easy interpretation of large volumes of data.
  • Investigate and transmit historical, current, and predictive views of business trends.
  •   Collaborate with Data strategy team on new BIs layouts for the assigned cluster unit.
  • Participate in a wide range of business decisions ranging from operational to strategic.
  • Participate in the weekly cluster meeting and showcase evolution of assigned duties.
  • Participate in the weekly performance one on one with DCO

Education and specific training:

  • Bachelor’s degree, desirable in Engineering, Information technology or Data science.

Work Experience

  • Experience managing large volumes of data for at least 2 years.

  • Successfully led LSS projects for at least 1 year.

  • Minimum of 5 years of Contact Center experience.

  • Minimum 3 years on leading teams.

Technical Skills:

  • Strong problem solving, quantitative and analytical abilities.
  • Advanced Excel knowledge
  • Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries (desired)
  • Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
  • Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.
  • Experience working with and creating databases and dashboards using all relevant data to inform decisions.
  • Intermediate on other Microsoft Office tools, including word, teams and power point.
  • Information Analysis Tools such as Minitab, SPSS or similar.
  • Project management skills
  • Excellent computer skills.
  • Prior management experience with the ability to lead.