Publicado hoy.
SharePoint/PowerApps - Support Specialist en HIRELINE
Sueldo oculto
Remoto: LATAM
Empleado de tiempo completo
Inglés : Nivel Intermedio
Key Responsibilities
Advanced Technical Support
- Respond to escalated support tickets related to NITRO Studio and other applications. This can include, but is not limited to license activation, site configuration, and update failures.
- Troubleshoot complex issues involving SharePoint sites and application-specific configurations.
- Analyze error logs and collaborate with engineering to resolve systemic issues.
License Management
- Assist customers with applying and validating license keys for NITRO Studio and associated applications.
- Guide clients through application updates and installations using internal documentation.
Customer Communication
- Provide clear, professional, and sympathetic communication to clients across government, healthcare, and other enterprise sectors.
- Coordinate with customers to ensure timely updates and compliance with mandatory upgrade schedules.
Documentation & Knowledge Sharing
- Maintain and update internal knowledge base articles and customer-facing documentation.
- Contribute to support process improvements and share insights with Tier 1 and development teams.
Collaboration
- Work closely with internal teams including SharePoint Support, Engineering, and Product Management.
- Host screen-sharing sessions and remote troubleshooting calls with clients.
Required Qualifications
- 2+ years of experience in technical support, preferably in a Tier 2 or escalation role.
- Strong understanding of SharePoint architecture (tenants, site collections, subsites, farm IDs, web applications).
- Familiarity with NITRO Studio or similar SharePoint-based application platforms.
- Experience with license key management and troubleshooting application updates.
- Excellent written and verbal communication skills.
- Ability to work independently and manage multiple support cases simultaneously.
Preferred Qualifications
- Experience supporting government or enterprise clients.
- Knowledge of Power Portal licensing and integration.