Telephony & Unified Communications Engineer (Alvaria/Noble Systems) - VoIP Senior - Remoto en Soutec

Telephony & Unified Communications Engineer (Noble/Alvaria)

Location: Remote | Contract: Full-time, annual with extension potential

Shape the future of enterprise communications!

We’re looking for a Telephony / Unified Communications Engineer with proven expertise in Alvaria/Noble contact center platforms . In this role, you’ll design, implement, and optimize mission-critical voice and omnichannel solutions for global clients—driving performance, scalability, and innovation.

• Lead platform administration: Manage and fine-tune the Alvaria CX Suite (dialers, predictive dialing, IVR flows).
• Optimize workforce performance: Configure Alvaria WEM for scheduling, forecasting, and real-time adherence.
• Turn data into insights: Build dashboards and reports using Alvaria Performance Center and SQL to track KPIs (SLA, AHT, abandon rates).
• Integrate systems: Connect telephony with CRMs, ticketing tools, and APIs for seamless workflows.
• Ensure reliability: Troubleshoot SIP signaling, trunking, and routing issues to maintain top-tier QoS.

• Hands-on experience with Alvaria/Noble Systems
• SIP protocol troubleshooting & VoIP networking
• IVR design and Contact Center infrastructure

• SQL, Python, or PowerShell for automation
• Workforce Management expertise
• Cross-platform knowledge (Cisco UCCE, Avaya Aura)
• Professional English proficiency

• 3–5+ years in Telephony Engineering or IT support for high-volume contact centers
• Bachelor’s in Telecommunications, Electronics, or Computer Science
• Certifications in Alvaria/Noble , Cisco (CCNA Collaboration), or Avaya are a big plus

• Work with U.S.-based clients and expand your global experience
• Collaborate with top industry experts on cutting-edge technology
• Full-time stability with growth potential
• Remote flexibility and competitive compensation

Ready to elevate your career? Apply now and make an impact!