.NET/SQL Support Engineer Senior - Remoto en Accion Labs

  JOB PURPOSE  

We are seeking an experienced .NET/SQL Developer to help troubleshoot and resolve issues in our operational environment. This role involves analyzing issues detailed in our operational issues report, conducting root cause analysis, and implementing subsequent data fixes to ensure smooth and reliable system performance. The Senior Software Engineer will play a pivotal role in driving operation excellence and meeting our customer needs on a daily basis .  

KEY ACCOUNTABILITIES  

• Investigate, diagnose, and troubleshoot issues in our .NET and SQL application environments.  
• Analyse data discrepancies and performance problems, identifying root causes and areas of improvement.  
• Implement short-term fixes to resolve immediate operational issues.  
• Develop longer-term solutions (including code changes and database optimizations) to prevent recurrence.  
• Collaborate with internal stakeholders to gather requirements and communicate findings.  
• Maintain clear documentation of issues, resolutions, and best practices to foster knowledge sharing.  
• Implement enhancements and provide ongoing maintenance for various products, platforms, systems, applications, and solutions.  
• Establish and maintain positive relationships with team members and other stakeholders to foster a collaborative development environment.  
• Work effectively in a remote capacity. Attend in person meetings and events several times a year, in one of Sage’s international offices or other locations as deemed appropriate.  
• Be an active, engaged and vocal contributor to Agile ceremonies and other meetings as appropriate.  

SKILLS, QUALIFICATIONS & EXPERIENCE  

• Proven experience in .NET development (C#, ASP.NET, or equivalent) with a strong understanding of the .NET framework ecosystem.  
• Proficiency in SQL, including T-SQL, stored procedures, performance tuning, and database design.  
• Strong analytical and problem-solving skills with the ability to conduct detailed root cause analysis.  

• Experience working with operational reports, ticketing systems, or issue-tracking tools.  
• Excellent communication skills for documenting solutions and explaining technical concepts to non-technical stakeholders.  
• Ability to work both independently and collaboratively with cross-functional teams.  
• Hands on development experience of one of he React or Angular will be a good to have.