Solutions Engineer (AI Website Automation) en Hire Overseas

Description

We're looking for a customer-first  Solutions Engineer  to work directly with customers at a fast-growing AI-powered website automation platform. This role is about support over technical complexity. You will be the person customers rely on to get value from the platform, keep them retained, and ensure their websites look great and perform well.

You need enough frontend capability to build and refine landing pages, a strong eye for design, and the communication skills to make customers feel genuinely supported. This is not a deep engineering role. It is a high-ownership, customer-facing role where empathy, responsiveness, and design sensibility matter as much as your technical ability.

If you enjoy working directly with customers, can tell when a website looks good, and want to own retention outcomes inside a fast-moving AI-first startup, this role is a strong fit.

• You will be paid in  USD  (bi-monthly: every 15th and 30th)
• Paid Time Off  in accordance with company policy
• Observance of  Holidays  per company guidelines
• 100% remote setup  so you can work wherever you're most productive
• High ownership role embedded across sales, product, and customer success
• Work inside an AI-native platform reshaping how landing pages are built
• Direct impact on customer retention and conversion outcomes

Customer Support and Retention

• Be the primary point of contact for customers across onboarding, implementation, and ongoing support
• Operate inside customer Slack channels with urgency, warmth, and clear communication
• Prioritize retaining customers by resolving issues quickly and proactively identifying risks
• Build strong customer relationships through consistent, empathetic follow-through
• Help customers expand and optimize their use of the platform over time

Frontend Web Development

• Build and refine landing pages using React, TypeScript, and Tailwind CSS
• Inspect and debug layout and styling issues to maintain high design quality
• Extract and fine-tune design systems from customer websites
• Ensure every page looks polished and on-brand before it reaches the customer
• Maintain and extend customer sites beyond initial launch

AI-Driven Page Creation

• Use prompt engineering to generate production-ready pages that meet customer design standards
• Refine AI outputs to ensure visual consistency and quality
• Collaborate with customers on landing page layouts and messaging structure
• Review competitor sites and identify content and positioning opportunities

Issue Triage and Communication

• Triage complex technical questions and feature requests and communicate clearly on timelines
• Translate customer needs into actionable feedback for engineering
• Surface risks early, provide clear ETAs, and close every loop without being chased
• Contribute to a world-class customer experience through responsiveness and ownership

AI-Native Workflow

• Use tools such as Cursor, GitHub Copilot, ChatGPT, or Claude to accelerate development
• Contribute to AI-first workflows that improve speed and consistency across customer work

• 2 to 4+ years of experience in customer support, solutions engineering, or a customer-facing web development role
• Strong eye for design and the ability to tell when a website looks good, and when it does not
• Proven experience with customer support, retention, or success in a technical product environment
• Comfortable building and debugging frontend pages using React, TypeScript, and Tailwind CSS
• Empathetic, clear communicator who stays calm and solution-oriented under customer pressure
• Strong async communication skills and confidence operating in Slack
• Ability to prioritize effectively across multiple customers in a fast-moving environment
• High ownership mindset: you close the loop, retain the customer, and do not wait to be asked
• Comfortable using AI IDEs such as Cursor or Copilot as part of your workflow

• Experience with Python, Zendesk, or similar customer lifecycle tools
• Familiarity with Linear for project tracking
• Experience with complex animations or interactive web components
• Familiarity with AI agent development workflows
• Startup or early-stage company experience

Please include:

1. Your  updated resume
2. A  short Loom video (1 to 2 minutes)  explaining your experience working directly with customers, how you handle a frustrated or at-risk customer, and how you use AI tools in your development workflow

Only candidates who submit a Loom video will be moved to the next step of the hiring process.

If you are a strong communicator with frontend capability, a genuine eye for design, and a track record of keeping customers happy and retained, this role gives you the ownership and the direct customer impact to do your best work.

Application Process Overview

Our comprehensive selection process ensures we find the right fit for both you and our clients:

1. Initial Application  - Submit your application and complete our prequalifying questions
2. Video Introduction  - Record an video introduction to showcase your communication skills and work experience
3. Role-Specific Assessment  - Complete a homework assignment tailored to the position (if applicable)
4. Recruitment Interview  - Initial screening with our talent team
5. Executive Interview  - Meet with senior leadership to discuss role alignment
6. Client Interview  - Final interview with the client team you'd be supporting
7. Background & Reference Check  - Professional reference verification
8. Job Offer  - Successful candidates receive a formal offer to join the team

Each stage is designed to evaluate your fit for the role while giving you insights into our company culture and expectations. We'll keep you informed throughout the process and provide feedback at each step.