Servicenow Consultant Senior - Remote LATAM (Bilingual) en Terss

Job Title: ServiceNow Consultant/Developer (Bilingual English/Spanish)

Location: Remote

Job Type: Full-time

Job Summary:

We are seeking an experienced ServiceNow Consultant/Developer who is fluent in both English and Spanish to join our dynamic IT team. The ideal candidate will have a proven track record of designing, implementing, and maintaining ServiceNow solutions, with deep expertise in Common Service Data Model (CSDM) , Employee Center , Catalog Definition , and Service Modeling . You will be responsible for customizing and enhancing our ServiceNow platform to meet business needs, ensuring optimal performance and functionality.

Key Responsibilities:

                •             ServiceNow Development & Implementation :

                •             Design, develop, and configure solutions on the ServiceNow platform, focusing on CSDM , Employee Center , and Service Catalogs .

                •             Implement and maintain Service Models , ensuring alignment with ITIL best practices.

                •             Customize workflows, develop ServiceNow applications, and integrate them with third-party systems as required.

                •             Configure Service Catalogs , define services, and manage request workflows.

                •             CSDM and Service Modeling :

                •             Apply Common Service Data Model (CSDM) standards to align ServiceNow data with the organization’s service management strategy.

                •             Develop and maintain a logical service model using CSDM principles.

                •             Work closely with stakeholders to define and enhance the Service Model to reflect accurate relationships and dependencies.

                •             Employee Center :

                •             Design and implement solutions within the Employee Center module to improve employee experience and self-service capabilities.

                •             Enhance the user interface and workflows to provide an intuitive, seamless service experience for employees.

                •             Consulting and Stakeholder Engagement :

                •             Collaborate with business stakeholders to gather and analyze requirements, translating them into technical solutions on the ServiceNow platform.

                •             Provide technical guidance and support to the IT and business teams during the deployment of ServiceNow functionalities.

                •             Maintenance & Troubleshooting :

                •             Perform ongoing maintenance of the ServiceNow platform, ensuring system performance, availability, and security.

                •             Troubleshoot and resolve issues related to platform configuration, data integrity, and performance.

Qualifications:

                •             Education :

                •             Bachelor’s degree in Computer Science , Information Technology , or a related field (or equivalent work experience).

                •             Experience :

                •             5+ years of hands-on experience as a ServiceNow Consultant/Developer with expertise in CSDM , Employee Center , Catalog Definition , and Service Modeling .

                •             Proven track record of designing and implementing ServiceNow solutions, including advanced configurations and customizations.

                •             Experience working in an ITIL-based environment and implementing best practices for IT Service Management (ITSM).

                •             Experience in scripting using JavaScript, HTML, AngularJS, or other relevant languages in ServiceNow development.

                •             Languages :

                •             Bilingual in English and Spanish : Must be fluent in both languages (written and spoken), as the role involves working with global teams and communicating technical concepts clearly in both languages.

                •             Certifications (Preferred):

                •             ServiceNow Certified System Administrator (CSA)

                •             ServiceNow Certified Implementation Specialist (CIS) – ITSM, CSM, or relevant module

                •             ITIL Foundation Certification

Skills and Competencies:

                •             Technical Skills :

                •             Expertise in configuring and managing ServiceNow CSDM , Service Catalogs , and Employee Center .

                •             Strong knowledge of ServiceNow Service Model configuration and best practices.

                •             Proficiency in designing and developing workflows, integrations, and custom applications on the ServiceNow platform.

                •             Ability to create custom business rules, client scripts, UI policies, UI actions, and service portal pages.

                •             Soft Skills :

                •             Strong analytical and problem-solving skills, with attention to detail.

                •             Excellent communication and collaboration skills, with the ability to work with cross-functional teams and explain technical solutions in non-technical terms.

                •             Proactive and able to work independently with minimal supervision, as well as in a team-oriented environment.

                •             Ability to manage multiple projects simultaneously, with a strong focus on delivering results.