Empleo de Salesforce Service Cloud Specialist en Remoto-111839-REMOTO

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Publicado hoy.

Salesforce Service Cloud Specialist en Definity First

Sueldo oculto

Remoto: LATAM

Empleado de tiempo completo

Inglés : Nivel Avanzado

We are looking for a  Salesforce Service Cloud Specialist  to join our team remotely from anywhere in Mexico or LATAM. If you're a seasoned Salesforce Admin with deep Omni-Channel experience and a future-focused mindset, especially around AI tools like  Einstein , we’d love to hear from you! 

100% Remote – Open to candidates across  Mexico  and  LATAM .


Requirements:
  • 4–6 years of hands-on Salesforce administration experience.
  • Strong knowledge of  Salesforce architecture, security, and data modeling .
  • Proficient in  SOQL  and familiar with  LWC development .
  • Certified:  Advanced Administrator, Service Cloud Consultant, Agentforce Specialist , etc.
  • Expertise with Flows, validation rules, and automation best practices.
  • Production-level experience with Salesforce Einstein tools , including Service Analytics, Service Intelligence, chatbots, and case classification.
  • Experience with Agentforce Studio (Agent Builder, Prompt Builder, etc.) and RAG implementation.
  • English:  Advanced / Fluent conversational level  required.
Soft Skills:
  • Strong communication skills with both technical and non-technical stakeholders.
  • Analytical thinker with solid problem-solving abilities.
  • Attention to detail and commitment to clean documentation.
  • Team player with adaptability in a fast-changing environment.
  • Continuous learner, open to innovation and platform evolution.

Key Responsibilities:
  • Administer and optimize Salesforce Service Cloud for large-scale orgs (1M+ records, 100+ users).
  • Configure Omni-Channel routing, IVRs, assignment rules, flows, and automation tools.
  • Leverage Salesforce Einstein tools like Service Analytics, enhanced chatbots, case classification, and AI Voice.
  • Create dashboards, reports, technical documentation, release notes, and in-app guidance.
  • Apply DevOps and Agile best practices (CI/CD pipelines).
  • Collaborate closely with cross-functional teams to translate business needs into scalable solutions.


Education

  • Computer Science/Information Technology  Bachelor's Degree or equivalent.