Production Support Engineer AWS Senior - Remoto en Global Delivery Center Capgemini

Job Summary:

We are looking for a  skilled and proactive Production Support Engineer  to manage customer interactions and provide technical support for multiple enterprise applications. This role requires strong technical expertise, excellent communication skills, and the ability to work closely with customers to resolve issues efficiently while ensuring application stability and performance.

The ideal candidate will have hands-on experience with  AWS Lambda ,  DynamoDB , and  PostgreSQL , along with a solid understanding of  Linux environments ,  shell scripting , and  Samba share management . Experience with  Informatica  and familiarity with  DevOps practices  and  Python  are considered a plus.

Key Responsibilities:

• Act as the primary onsite point of contact for customer issues and escalations.

• Handle support tickets and provide L2/L3 support for enterprise applications.

• Analyze and resolve issues related to  AWS Lambda ,  DynamoDB , and  PostgreSQL .

• Monitor and troubleshoot web applications hosted on various platforms.

• Perform database maintenance and performance tuning using management tools.

• Troubleshoot Linux-based services and write/debug shell scripts (e.g., Bash).

• Manage and troubleshoot  Samba shares  for network file sharing.

• Support data operations and queries across AWS Lambda, DynamoDB, and PostgreSQL.

• Use deployment and monitoring tools for issue tracking and resolution.

• Collaborate with offshore teams and ensure effective communication with stakeholders.

• Provide support for  Informatica  or coordinate with the Informatica team as needed.

Required Skills & Qualifications:

• Strong experience with  AWS Lambda  and  DynamoDB .

• Proficiency in  PostgreSQL  and database troubleshooting.

• Solid understanding of  Linux environments  and  shell scripting  (Bash or equivalent).

• Experience managing and troubleshooting  Samba shares .

• Excellent debugging, analytical, and problem-solving skills.

• Strong verbal and written communication skills.

• Experience in a  customer-facing support  or  production support  environment.

• Familiarity with  ITIL processes  and ticketing tools such as  ServiceNow .

Preferred Qualifications:

• Experience with  Informatica  and understanding of ETL processes.

• Familiarity with  Python  and  DevOps practices .

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Experience with monitoring and deployment tools.

About Capgemini Group

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.