Oracle Cloud ERP Managed Support Consultant - Remoto en OT Consulting

Works directly with client users to assist with managed support efforts and daily operations. Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions.

Responsibilities

• Will build trusted client relationships through positive consulting and support delivery.

• Establishes knowledge of client business challenges and priorities.

• Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds.

• Translate clients’ needs into detailed business requirements documents, use cases, and system interaction diagrams.

• Act as a customer advisor on best practices and application awareness.

• Will be responsible for training the customer and counterparts in administrative operations.

• Will assist with configurations, upgrades, and long-term support management.

• Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.

• Instills team commitment to company delivery methodologies and practices.

Qualifications

• Bachelor’s Degree or equivalent experience.

• 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience.

• Experience working in an Agile environment.

• Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas.

• Excellent knowledge and understanding of current technologies and complex enterprise-level applications.

• Skilled ability to obtain, understand and respond strategically to client needs.

• Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously.

• Strong analytical, problem solving and conflict-resolution skills.

• Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented.

• Excellent listening, oral, and written communication skills.

• Excellent reporting skills.

• Excellent interpersonal and teamwork skills.

• Flexible to new situations and challenges.

Preferred skills and education:

• Strong understanding of complex cloud-based enterprise-level applications

• Oracle ERP Cloud Certification

• Oracle EBS and Oracle Cloud project experience

• ERP Cloud Workflow and SLA Rules