Role: MS Teams Support Engineer

Location: REMOTE (Mexico)

Type of Hire: Full Time

Start Date: Immediate

Qualifications:

• 8+ years of Strong working experience in O365/M365 administration.

• 5+ years in a customer facing service role in any capacity. 

• Presentation skills with a high degree of comfort with both large and small audiences. 

• Face-to-face customer engagement skills

• Good Knowledge of Microsoft 365 Suite.

• Degree in B. Tech with Computer Science, BCA /MCA, MSC IT.

• Holds one or more Microsoft 365 related certifications.

SOFT SKILLS:

• Must be able to quickly develop trust and rapport with CSAMs & Customers (most of the time they are of this profile: System Admins, Enterprise Architects, IT Specialists or Managers)

• Passion for customer advocacy in a technology domain.

• Strong communication skills in both spoken and written English

• Ability to articulate technical issues/requirements accurately with Customer, Microsoft Services, M365 development teams at the appropriate technical depth.

• Have the necessary skills to engage a customer in a deep technical conversation. 

• Strong problem-solving skills and a proactive approach to learning.

• Have a commitment to customer and partner satisfaction, ability to thrive in a competitive team environment. 

• Ability to work independently.