Integration Engineer (Onboarding) Senior - Remoto en Accion Labs

About the Role

Riskified’s enterprise clients each have their own unique business and technical considerations. We are looking for an Integrations Engineer who will be responsible for driving and integrating customers with our platform and products.

Externally, you’ll be interfacing with enterprise eCommerce merchants who are looking to reduce online fraud rates, increase their bottom line and want to start using our platform as soon as possible.

Internally, you will serve as the technical expert and point of contact throughout the E2E integration process.

The goal of an Integrations Engineer is to make a complex process as easy and effortless as possible for each new client. You’ll wear many hats: relaying client feedback and providing technical influence on product roadmap/development, technical ownership of various plug-ins/extensions, and collaborating with developers to drive commercial issues to resolution.

What You’ll Be Doing

Have a deep understanding of our system and our product capabilities

Provide end-to-end support for new clients during their on-boarding process from a technical and operational integration perspective

Partner with Sales and Account Management efforts (presales and post sales) as one of our strongest subject matter experts

Build, monitor and execute a joint integration project plan across multiple clients and integrations

Own and improve public facing SDKs, APIs, and technical integration guides

Qualifications

6+ years experience as an Integrations Engineer / Solution Engineer / Advanced Technical Manager - collaborating with multiple technical teams of an organization such as DEVOPS or Product, ideally in B2B SaaS

An incredibly strong “can do”, and continuous learning attitude. Riskified is growing fast and tackling unique problems that require quick thinking and adaptability.

Experience working with databases and querying languages (e.g. SQL)

Excel in critical thinking and technical troubleshooting of multi layered, complex problem statements while maintaining excellent internal and external stakeholder relationships

Proven technical background with API integrations; should be comfortable reading logs and source code

Substantial experience in a client facing technical role, including face to face meetings and pre-sales activities with enterprise merchants

Experience in planning, leading and executing technical projects with Enterprise clients

Collaborative and inclusive team player with superb written and verbal communication skills