Customer Service/ Software en Crossbridge

Are you passionate about helping clients succeed, managing multiple projects, and working with software products?
We're looking for a Software Implementation Specialist who excels at communication, organization, and delivering exceptional customer experiences.

• Lead and support the implementation of our software solutions for new clients.

• Communicate clearly with internal teams and external stakeholders to ensure smooth onboarding and delivery.

• Manage multiple high-priority projects at the same time without losing focus on quality.

• Conduct virtual meetings, walkthroughs, and training sessions with customers.

• Document progress, follow up on action items, and ensure all implementation steps are completed successfully.

• Maintain a learner’s mindset and continuously improve product knowledge and implementation practices.

• Strong interpersonal skills: collaboration, negotiation, diplomacy.

• Excellent organization and time-management abilities.

• Ability to juggle multiple high-priority projects simultaneously.

• Outstanding verbal and written communication skills.

• Proficiency with productivity tools (Word processors, Spreadsheets).

• Fast learner with the drive to continuously improve.

• Minimum 2 years of experience in software implementation .

• Customer service experience or transferable skills in calling, scheduling, or client coordination.

• Experience using Microsoft Office Suite