L2 Support Engineer - Senior (MS SQL Server) - Remoto en Crossbridge

About the client:  The Client is a provider of business technology services to the eyecare industry, and they are seeking to fill a software developer position in the Engineering department.

About the Role: We are seeking an experienced L2 Support Engineer to join our team and provide top-tier support for the Uprise project. The ideal candidate has a strong background in SQL Server, troubleshooting expertise, and familiarity with Property Management Systems (PMS). This role requires working within USA time zones and involves internal communication only.

Key Responsibilities:

· Provide Level 2 support, troubleshooting complex issues and ensuring timely resolution.

· Write and optimize SQL Server queries to analyze and resolve data-related issues.

· Collaborate with internal teams to maintain system performance and reliability.

· Work closely with the development team to escalate and resolve issues efficiently.

· Maintain documentation of troubleshooting steps and resolutions.

· Utilize GitHub for version control and collaboration (preferred but not required).

Required Qualifications:

· 5 – 7 years of experience with SQL Server query development and troubleshooting.

· Strong problem-solving skills and attention to detail.

· Experience supporting and troubleshooting PMS systems (preferred).

· Familiarity with GitHub (preferred but not mandatory).

· Ability to work USA time zone hours.

· Excellent internal communication skills.