support to customers using Cloud Platform products, solutions and APIs
including Google Compute Engine and related services
technical assistance and support as part of a global 24x5-support
closely with Engineers and Product Managers to improve the product and make
our customers successful
requests and incident ticket handling for the remaining Infrastructure Teams
- Incident Management, Problem Management and Change Management
technical and developer support to customers using Cloud Platform products,
solutions and APIs
notification and escalation procedures
standards for communications with business involving operational issues
5 years’ experience fully as Networking Engineer or a combination of
Networking and Sysadmin
knowledge of Linux/UNIX and Windows Server.
knowledge of web and mail protocols (HTTP, TLS, SMTP, etc).
with layer-2, layer-3, and/or layer-4 network protocols and technologies,
TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for
dual ISP, etc. protocols) and set up load balancing.
understanding of network security practices and tools (firewall policies,
rules, best practices, VPN, IPSEC, GETVPN)
with shell scripting.
with multi-tasking and multi-processing.
with container’s networking implementations.
withVMs(Google Compute Engine, VMware, Amazon EC2, etc.).
to set up monitoring, conduct performance audit and performance optimization.
understanding of administration (user accounts, permission models, access
troubleshooting with network troubleshooting tools
(traceroute,iperf,tcproute), and at identifying latency and performance
issues (traffic egress/ingress, routing, forwarding rules and connectivity,
with common Linux troubleshooting tools (vmstat,iostat, lsof,strace).
to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM
processes in his team as well as linked teams. Knowledge of Software
development processes and methodologies.
tactical vision. Expected to be self-managing, take technical responsibility
for a subsystem or a whole project, work without supervision and test his
work thoroughly using test cases.
with cloud computing.
business ownership and customer focus.