RPA UIPATH Homeoffice en Miguel Hidalgo, Ciudad de México para Factor X - Hireline México

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RPA UIPATH Homeoffice

$ 60,000 a 70,000 MXN (Bruto)

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Profile:

 

·          The UiPath Support Expert will provide support and maintenance of UiPath processes

·          The support expert will be a part of Production Support team in a customer {internally} facing role, to drive support of

·          The ideal candidate will need at least 3+ years of experience in UiPath support/development. The UiPath support candidate will ensure consistency and synchronization across infrastructure components

·          The ideal candidate will also work on performance optimization and maintenance by following operational procedures for maintaining technology as required

·          The aptitude to contribute to the evolution of methodologies and procedures in a controlled manner to continually improve a rapid and repeatable delivery channel

·          A track record in training and mentoring individuals on application support and support disciplines

·          Good verbal communication skills with the ability to present technical details to a non-technical audience as well as produce clear and concise written documentation

·          An understanding of, and a willingness to adhere to, formal change control procedures and disciplines

·          Work with developers and customers to implement the change & document it

·          Troubleshooting and providing solutions for production issues raise by either end user / automated monitors

·          Perform Disaster Recovery Tests

·          Implement and fortify monitoring program through application monitoring tool

 

Responsibilities:

 

·          Design solutions utilizing RPA best practices and maintain technical responsibility for production projects

·          Keep a track of tickets raised by the business/customer and resolve the issues within time frame

·          Document support related best practices, create and maintain solution documentation

·          Working within project planning constraints, communicating any identified project risks and issues to the delivery/project manager accordingly and providing inputs to the change control process

·          Ability to understand the business process and provide solutioning on the issues raised by the customer

·          Self-starter, ability to proactively push for clarity where ambiguity resides, such as proactively working with the business analyst team on technical and data input requirements

·          Ability to understand the bigger picture from an overall integration architecture perspective

·          Good understanding of Process Design documents, technical design documents within the automation space

  Skills:

  ·          Robotic process automation – UiPath hands on experience strongly mandatory

·          Should have good understanding of UiPath Orchestrator

·          Hands on experience in Excel automation, SAP automation, PDF automation, Web automation etc.

·          Hands on experience with Troubleshooting and Debugging

·          Good knowledge of windows server and Virtual machines

·          A strong, demonstrable record of customer service. The support expert will need to understand customer needs and build effective relationships with business users. The support expert must be able to convey plans, issues and concerns to clients and team members in clear, logical, and concise manner.

·          Excellent interpersonal skills. The person in this role will spend significant amounts of time working hands-on educating and explaining customers, and patience and will be a key to success.

·          Understanding of ITIL processes