Remote- Servicenow Administrator en Remoto - Solo México para Terss - Hireline México
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Remote- Servicenow Administrator

Sueldo oculto

Remoto: México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

  • Manage the complete lifecycle of production/sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades) using Servicenow as ITSM Tool
  • Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
  • Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
  • Assists in the maintenance and administration of user-profiles including groups and role management
  • Develops procedures and scripts for monitoring and automation of manual processes
  • Engage with product engineering and support teams to troubleshoot issues and any planned activities
  • Follow ITSM processes for Incident, Request and Change management process
  • Maintain system documentation for configuration and troubleshooting of known issues
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Skills

• DAY TO DAY ADMINISTRATION OF SERVICENOW IS A MUST

Additional Skills & Qualifications:

This role is going to have a fast pace and being able to operate on limited foresight and adapt to an ever changing environment is key.

Full command of English as this is a position serving a US Based Client remotely.

Education and/or Experience:

• Bachelor’s Degree with an Information Technology emphasis strongly preferred.

• 3 - 5 years of Technology experience within a complex IT environment