Network Engineer en Monterrey, Nuevo León para Hexaware Technologies - Hireline México

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Network Engineer

Sueldo oculto

Remoto Temp: Nuevo León

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Hexaware is the fastest growing next-generation provider of IT, BPO, and Consulting Services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by 'Powering Human-Machine Collaboration'. We are now on a journey of metamorphosing the experiences of our customers' customers by leveraging our industry-leading delivery and execution model, built around the strategy— 'Automate Everything ® , Cloudify Everything ®, Transform Customer Experiences ®.'





  • Minimum 3 to 7 years of hands-on experience in Data Networking, with strong knowledge and experience in Routing, switching, and wireless technologies.
  • Open to work in shifts including the weekend and night shifts, in 24x7 support environment
  • Advance Level of English
  • Willing to relocate  to USA after completing required visa process



Experience & responsibilities

  • Experience in configuring and troubleshooting technologies/protocols such as BGP, EIGRP, OSPF, MPLS, VPLS, VPN, STP, HSRP, VRRP, HSRP, VTP, Multicasting, VPC, VSS, VRF Technologies
  • Expertise with Cisco hardware platforms such as ASR and ISR routers, Nexus 9Ks and Catalyst 3K and 9K stack switches and Cisco wireless Aps and WLCs
  • Experience in physical racking, stacking, and cabling for the network equipment
  • Experience working with ACLs, NAT, Remote Access VPN, GRE/IPSEC tunnels
  • Good understanding and experience in Wireless technologies
  • Good experience or understanding in Cisco ACI, Cisco DNA Center, and Meraki platforms
  • Good understanding of Palo Alto or Cisco ASA firewalls
  • Experience or knowledge in handling voice end points such as IP phones, voice gateways is desired.
  • Should be capable to handle L1/L2 network issues individually and work with the team for complex issues
  • Experience on Monitoring and management tools such as SolarWinds, Cisco Prime, ISE
  • Should have good knowledge working with ITIL framework and ITSM tools and practices.
  • CCNA / CCNP certifications are desired
  • Excellent Analytical skills
  • Excellent communication skills (Verbal and Written), should be capable to understand customers’ requirements and act accordingly
  • Provide L1 and L2 network support onsite and remote for campus and datacenter network infrastructure.
  • Provide hands-and-feet support for operational issues and project tasks as needed.
  • Work in shifts including the weekend and night shifts, in 24x7 support environment
  • Monitor network, acknowledge events/alerts, troubleshoot, and isolate to resolve issues.
  • Review incidents, service requests, and problem tickets regularly and troubleshoot to resolve the same.
  • Plan, schedule and implement changes as needed
  • Perform OS upgrades for network infrastructure as per defined procedures
  • Involve and assist in performing project related tasks for implementing projects, such as configuration, staging, racking, stacking, and migration.
  • Work with end users or client support teams to resolve any connectivity issues.
  • Coordinate with service providers/carriers, and OEM vendors to troubleshoot and resolve circuit or hardware related issues.
  • Coordinate and work with other IT support groups on complex issues as needed.
  • Document Network diagrams and SOPs as applicable 



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