Network Engineer (Zscaler Homeoffice) en Miguel Hidalgo, Ciudad de México para Factor X - Hireline México

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Network Engineer (Zscaler Homeoffice)

$ 60,000 a 70,000 MXN (Bruto)

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

  Your profile

  • Bachelor’s / Master’s degree in business informatics, business administration, or equal, ideally with experience in service management

  3-5 years of total working experience covering:

   Networking and Server Engineering

    • Packet based networks, routing, redundancy and transport protocols (OSPF, BGP, MPLS, VRF and VXLAN) on several network vendors
    • Zscaler
    • Equinix Fabric or similar service
    • Cloud Connectivity and Networking
    • SD-WAN, SD-LAN

  Excellent stakeholder management skills within a global environment

·          Flexible and adaptable; able to work in ambiguous situations; Good organizational skills .

·          Clear, logical, and effective verbal/written communication skills

  • Organized, ability to work independent and within a team to achieve given objectives

  Your responsibilities

  • Troubleshooting and resolution of network issues
  • Drive incident root cause analysis, document, follow up and track remedial / preventive actions
  • Be a part of service improvement initiatives and contribute through implementation of new ideas.
  • Regular network maintenance and upgrades
  • Provide world-class customer experience with every interaction
  • Engage and empathize with customers to support and resolve technical issues through completion
  • Develop, foster and maintain highly effective customer interaction
  • Accurately document all work performed through ticketing system including details and outcomes
  • Ensure accurate and timely resolution of all assigned issues
  • Share your knowledge with teammates and guide them in the resolution of complex technical problems
  • Collaborate with team members to enhance the customer experience
  • Stay up to date with technological changes in the industry with internal and external training