Jr Data Strategy Manager en Monterrey, Nuevo León para Teleperformance México - Hireline México
Encuentra más vacantes similares

Jr Data Strategy Manager

Sueldo oculto

Nuevo León

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

KEY RESPONSABILITIES AND ACCOUNTABILITIES

Interface with external clients.

Generate business proposal of MIS BI services.

Investigate, implement and promote best practices throughout the market (CAC, MXD, or MXN) Appropriate and proactive communication with WFIM Clients.

Design and delivers end-user training and training materials.

Internal talent development.

Maintain communication with the Regional MIS team by participating in the Weekly & Monthly Touchbases

 

RECOMMENDATIONS EXPECTED

Participate with MIS, WFIM & DWH in initiatives to implement & promote TP Reports Modules

Participate with MIS, WFIM & DWH in initiatives geared towards server performance process optimization

Monitor Team Indicators (Service Level, Accessibility & VOC) and Present Performance Visibility to MIS BI Senior Manager

Work with WFIM Manager on Action Plans for Improvement in MIS Indicators when there are performance Outliers

 

WORK EXPERIENCE:

24 Month Call Center experience

12 Month Experience as a Coordinator or Manager preferably in an IT Branch.

Experience in SQL (Procedures, T-SQL, functions, grouping by sets, variables, etc.)

Strong experience in Microsoft SQL Server Management Studio

Experience in SQL Server Integration Services (SSIS)

ETL working experience.

Experience in SQL Server Integration Services (SSIS) preferred.

Desirable Analytics tools experience.

Desirable C# knowledge



TECHNICAL SKILLS 

SQL (Procedures, T-SQL, functions, grouping by sets, variables, etc.)

Microsoft SQL Server Management Studio

Microsoft SQL Server Integration Services (SSIS)

Microsoft Power BI

Visual Basic and Macros desired.

Knowledge of basic language oriented to objects preferred.

Basic database knowledge.