IT Quality Head - Process Implementation en Monterrey, Nuevo León para Infosys - Hireline México
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IT Quality Head - Process Implementation en Infosys

Sueldo oculto

Nuevo León

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

Required Skills and experience
  • Managerial experience / Head of Quality Assurance Area
  • Project level quality planning, Conceptual and Practical knowledge of Quality models and standards like ITIL, CMMI, ISO 9001, Lean / Six Sigma, Metrics, Software engineering and basics of project management. Focus on Metrics Analysis and Productivity improvement levers like Tools and Automation.  
  • The candidate should possess good auditing , analytical and problem solving skills. 
  • The candidate is expected to work as an individual contributor and shall have excellent communication and collaboration skills.

Responsibilities:
  • Create and implement a Quality and Productivity plan with the objective to improve quality, productivity, reduce risk and improve customer satisfaction accounts / practices within cluster of projects.
  • Anchor creation of Process / Quality plan for project, perform project process assessment and analyze project performance.
  • Identify process improvement areas and conduct process trainings.
  • Participate in change management programs.
  • Pro-actively manage risks.
  • Plan, recommend and implement to the customer feedback mechanisms.
  • Conduct Training enablement including creation of training material
  • Audit plan, execution and reporting.

Education Qualification and Experience Requirements
  • Engineering Graduate or equivalent with 10 years of experience
  • ITIL Foundation certification (optional)
  • Experience working in a CMMI Level 5 (optional) 
  • Nice to have experience with ISO 9001, Lean or Six Sigma.
  • Additional Requirements: Understanding of customers’ relevant industry / domain aspects, Business Value and other client satisfaction drivers.  
  • Advanced English level
  • This a hybrid schema, from time to time you will be requested to go to the offices located in Monterrey or Mexico City .