Incident Management Analyst en Álvaro Obregón, Ciudad de México para OCDTECH - Hireline México
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Incident Management Analyst en OCDTECH

$ 40,000 a 45,000 MXN (Bruto)

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

  Activities   

  • Contributes to assigned investigation tasks and actively participates in the investigation process, using tools and techniques, data analysis techniques, to provide data and insight for the investigation  

  • Understands risks associated with investigations and escalates them appropriately  

  • Develops and maintains professional working relationships with investigation colleagues, business teams and relevant support areas  

  • Actively supports the achievement of the corporate strategy  

  • Work across shifts in a 24x7x365 operational team, whose primary function is to drive all major incidents until resolved  

  • Manage outages, driving and coordinating resolution, including calls, escalation (both technical and hierarchic), coordinating all incident support activities  

  • Conduct post-mortem incident reviews with stakeholders, driving towards root cause identification, potential corrective actions and creation of executive summaries  

  • Continuous development and daily management of Service Quality  

Required knowledge  

  • Team player with personal drive and a high degree of intrinsic motivation  

  • Good oral and written skills in English (business fluent)  

  • Strong ability to analyze problems, with attention to detail  

  • BA/BS degree or a strong proven risk management/client service track record  

  • Must possess excellent oral and written communication