Customer Service Representative en Guadalajara, Jalisco para Cognizant Technology Solutions - Hireline México

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Customer Service Representative

Sueldo oculto

Jalisco

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

We’re hiring!

 

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a   Customer Service Representative

Your Role and Responsibilities

Associate Level:

·          Provide exceptional support for our applications and associated services

·          Answer phone calls, chat, and emails to troubleshoot issues customers face when using our products, including account access, setting up templates, sending documents, billing, etc…

·          Meet and exceed service level goals.

·          Utilize support tools and resources necessary to get the job done, including e-mail, chat, telephone, and Salesforce.

·          Proactively identify improvements to the product, identify bugs and otherwise determine opportunities to enhance the customer experience.

Basic Qualifications

·          Advanced English Level

·          High School Diploma

·          Expert understanding of desktop operating systems including Microsoft Windows 2000.

 

Preferred Qualifications

 

·          General understanding of internet technologies

·          Self-motivated, highly collaborative, creative, goal-oriented and team-centric

·          Superior oral and written communication skills

·          Ability to maintain composure in critical situations and communicate clearly with both internal and external customers

·          Attention to detail, excellent organizational skills, superior time management skills

·          Ability to work independently and problem solve in a rapidly changing and sometimes ambiguous environment


Why Cognizant?

Improve your career in one of the largest and fastest growing IT services providers worldwide
Receive ongoing support and funding with training and development plans
Have a highly competitive benefits and salary package
Get the opportunity to work for leading global companies
We are committed to respecting human rights and build a better future by helping your minds and the environment
We invest in people and their wellbeing. 

We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe than our culture make us stronger!
 
Join us now!

#BeCognizant #IntuitionEngineered