Cloud Support Engineer I - DevOps (Deployment), Support Engineering en Miguel Hidalgo, Ciudad de México para Amazon Web Services (AWS) - Hireline México
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Cloud Support Engineer I - DevOps (Deployment), Support Engineering en Amazon Web Services (AWS)

Sueldo oculto

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

The Deployment role supports our services that focus on DevOps technologies, including automation, continuous integration and configuration management.

#SupportEngineeringMEX

BASIC QUALIFICATIONS
• Knowledge/experience in administration and troubleshooting for two (2) or more of the following  solutions:  DevOps/Deployment, Orchestration Management, and/or Configuration Management
• Knowledge/experience in continuous integration technology (e.g. Chef, Puppet, Docker, Jenkins, Ansible, or related tools).
• Ability to communicate in English in verbal and written format.
PREFERRED QUALIFICATIONS
• One or more Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS).
• Scripting or development experience using Python, Node.js/JavaScript, PowerShell or C# (.NET), Ruby, Golang.
• Understand the complete deployment lifecycle from design, build, test, deploy.
• Experience with Kubernetes or containerization technologies
• Understanding of hypervisor/virtualization and containerization


WHY AWS SUPPORT?

· First and foremost this is a customer support role – in The Cloud.
· On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
· Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
· Career development: We promote advancement opportunities across the organization to help you meet your career goals.
· Training: We have training programs to help you develop the skills required to be successful in your role.
We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
· Support engineers interested in traveling and training may participate in focused summits across our sites or at specific AWS events.
· As we operate on a global follow-the-sun model and are located on sites worldwide, our working hours and days are based on customer demand and may include weekends (on a rotational basis).

 

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit  https://www.amazon.jobs/en/ disability/us .