Associate I - Cloud Infrastructure Services en Remoto - Solo México para UST Global - Hireline México

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Associate I - Cloud Infrastructure Services

Sueldo oculto

Remoto: México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

UST Mexico is growing and expanding. Come be part of our growth. We are seeking Service Desk Agent that has excellent communication skills in English. Hands on Service Desk and Active Directory experience. In this role you will work in a team setting; we will provide 24/7 support rotating shift amongst the team. Must be flexible to work any work schedule as needed. The Service Desk Agent will act as a point of contact to customers reporting issues, requesting information, access, or other services delivering customer service through multiple channels such as Phone, Chat and Email. Service Desk Agent is responsible for developing a deep understanding of client systems and business practices and should ensure that the service achieves or exceeds its service level targets related to the tickets logged, Resolution and progression of IT related requests and incidents. Experience and personal qualities:
  • Excellent English Communication skills, and Should have experience in voice support 
  • 3+ years of Experience in technical Voice Support or ServiceDesk 
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers.
  • Knowledge in Health Domain is an advantage.
  • Willing to work in 24*7 shift (Rotating schedule)
  • Basic understanding of On-premise and Azure Active Directory.
  • Knowledge of Computers and basic understanding of Networks, with an excellent knowledge on Windows 10, Office365 and MS Products.
  • Should have understanding on MFA and Intune. 
  • Good Understanding of ITSM tools- ServiceNow.
  • Flexibility to take on additional tasks as directed by Team Lead.
UST is an Equal Opportunity Employer