Applications Support Engineering Manager en Miguel Hidalgo, Ciudad de México para Terss - Hireline México
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Applications Support Engineering Manager en Terss

Sueldo oculto

Ciudad de México

Empleado de tiempo completo

Nivel de Inglés: Nivel Avanzado

·            Our Client a leader en e-commerce solutions is looking for a Technical Program Manager with the following responsibilities.

Pr     Provide  intermediate to advanced technical and problem resolution support to Web and eCommerce applications.

      Hands-on role that requires a technical skillset, and cross-functional team relationship management, across business, product and engineering teams.

·          This role is also responsible for delivering clear, concise, timely communication to stakeholders.

  • Manage, lead, and mentor SRE
  • Own incident management, problem management, and service request management



·          Bachelors Degree in Computer Science,  or equivalent

  • R ecent 5+ years of experience as a lead SRE Engineer or Lead production support engineer
  • Recent 5+ years of experience in driving SWAT and managing SLA/SLO
  • Recent 5+ years of experience in driving root cause analysis and driving closure on a permanent fix

·          English as a second / technical language 100%


Skills, Knowledge and Abilities

  • Knowledge/experience of web/eCommerce application software development
  • Knowledge/experience of a technological landscape of eCommerce platform s and associated integrations
  • Have a sense of ownership and problem-solving skills
  • Good communicator, both written and spoken, such that complex IT issues can be explained in everyday language that business can understand
  • Prior experience of ecommerce production support or engineering manager
  • Certifications in Cloud, monitoring tool, and programing language JAVA
  • Experience working in agile/scrum environments
  • Experience in automating routine tasks or processes
  • Experience with Atlassian suite including Jira and Confluence
  • Good mentoring skill with experience in training and mentoring less experienced team members
  • Ability to effectively learn and use new concepts, tools, and methodology to support the needs of the business
  • Experience leading offshore team members and across geographies
  • Drive team to enhance monitoring and alerting for all technical components by creating dashboards, visualizations, baselines, and alerts
  • Use tools to understand customer’s friction points and drive to resolve it, with the help of other teams, as needed
  • Get customer’s feedback and friction points from other teams and tools, incorporate those in the product backlog, and drive those items to the closure