In this position: Responsible for the Research and Usability Laboratory, giving horizontal support to the different sprint teams, ensuring that each of the proposals has the validation of real people in real contexts by understanding our customers needs, behaviors, goals and motivations. Working hand in hand with the UX designers providing valuable insights to help drive the product strategy.
What will your activities be?
Creation of interview guides and usability tests
Run deep interviews and debrief sessions
Generation of valuable insights and presentation with stakeholders
Establish of research agenda
Run remote guided usability tests
Qualitative and quantitative data analysis
Run ideation and research workshops
Generation of Research reports
Who are we looking for?
Have 2 - 3 or more years of experience with the following activities:
Validate concepts and ideas through deep interviews and surveys
Plan and conduct user research and competitive analysis
Conduct usability tests
Design and execute studies into user behaviour and attitudes
Define user personas
Interpret quantitative and qualitative feedback
Conduct heuristic evaluations
Identify research questions and creation of hypotheses
Presentation and communication of insights in order to help shape long-term product strategy
Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers
Desirable Analytics tracking tools experience (Google Analytics, etc.)
Desirable knowledge on usage of design software (Sketch, Adobe Suite)
Important: attach your UX researcher portfolio
Our ideal candidate is :
Critical thinker and problem-solving
Experience working in agile teams and with UX designers
A user-centric mindset
Understanding of interaction design principles
Excellent communication skills and empathy for the user
Adept at handling and analyzing both quantitative and qualitative data
Expert communication skills and the ability to get buy-in on ideas
In-depth knowledge of market research, competitive landscape, and testing methods (A/B, multivariate testing)
Effective communication with different stakeholders inside and outside the organization.
Question assumptions and analyze problems deeply
Collaboration with multiple teams.
Negotiation and presentation skills, persuade with sustained design decisions.
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